Check out the detailed procedure to fix QuickBooks error C 387.

QuickBooks Error C 387

QuickBooks is a robust and advanced accounting software available for small and medium-sized businesses. Designed by Intuit, it helps streamline various financial tasks such as invoicing, stock management, payroll processing, generating reports, etc. For several decades, this accounting software has been a reliable and efficient tool for businesses to manage their finances effectively. But at the same time, users can’t over-deny the fact that the software is prone to various technical errors. These errors hinder the work process and can be frustrating for users, as they can cause serious damage to important financial data.

One such common error that we are going to discuss today is QuickBooks error C=387. If you are also facing this error and are unable to overcome it on your own, then this article is the right support for you. This article will provide detailed information about the error, its possible causes, and effective solutions you can implement to resolve it. Therefore, make sure to adhere to the instructions provided in this article to resolve the error. However, you can also get in touch with our QuickBooks customer support team and leave the rest of the troubleshooting to the experts.

What is QuickBooks Error C 387?

QuickBooks error C 387 is usually encountered when the user tries to access the company file or update the software to the latest release. It mainly occurs when the registry entry or the company file is damaged or corrupted, or there are issues with network connectivity. If not resolved on time, this error can cause further data loss and may impact the smooth functioning of the software.

As a result of this error, you will be able to see a pop-up display message on your screen stating:

QuickBooks error C 387

“An error has occurred in QuickBooks. Please restart QuickBooks and try again. If you continue to experience this error, please note the C= value and contact technical support.”

Before you jump directly to troubleshooting solutions, it’s important to understand the possible causes of the error. This will help you better address the root of the problem and prevent it from happening again.

Possible Causes Behind QuickBooks Error C 387

Let’s take a look at the list of possible causes and factors contributing to why you may encounter the QuickBooks error C=387 while working on the software:

  • Missing or damaged registry files are the primary cause of the error.
  • Damaged QuickBooks company file.
  • QuickBooks-related files such as Network Data (.ND) and Transaction Log File (.TLG) are either missing or damaged.
  • Active firewall settings can also block the QuickBooks software from accessing the company file, resulting in an error.
  • Sometimes, incorrect installation of the QuickBooks desktop software can also lead to QuickBooks error C=387.
  • Sudden breakdown or improper shutdown of the computer.

Troubleshoot QuickBooks Error Code C=387

This segment will reveal the most effective and efficient solutions for troubleshooting QuickBooks error C=387 on your workstation. You can easily comply with the instructions provided below to resolve the error and get back to using the software without any interruptions.

Method 1. Repair QuickBooks Desktop

By manually repairing the QuickBooks desktop software, you can fix the damaged or corrupted files that might be causing the error. Here are the steps you can take to repair the QuickBooks desktop software on your workstation:

  • First, go to your computer’s Control Panel settings and then to the Programs and Features tab.
Programs and Features
  • Choose the QuickBooks desktop software from the installed programs and select the Uninstall/ Repair option.
  • Click on the Next option and choose the Repair Now option.
Repair Now option
  • Again, click on the Next option and wait until the repair process ends.
  • Thereon, restart your computer, and then check for the presence of the error.

Also Read:- How to Download & Use the QuickBooks Install Diagnostic tool?

Method 2. Download and Utilize the Re-Image Tool

The re-image tool will help you boost the performance of the QuickBooks software by pairing any corrupted or missing files. It can be a reliable solution for fixing QB error C 387. The following are the steps you can take to download the reimage tool onto your workstation.

Re-Image Tool
  • First, download the re-image tool from the manufacturer’s website and save the file on your desktop screen.
  • Head forward to the file location and double-click on it.
  • As a result, the installation process for the reimage tool will begin.
  • Click on the Yes option, and a welcome message will appear on the screen.
  • After that, uncheck the checkbox, and then the automatic scanning process will start.
  • Click on the Install option, and the installation process of the reimage tool will be finished.
  • Following that, the tool will automatically download the updates required for the system.
  • As the scanning process comes to an end, click on the Start Repair option.
  • At last, restart your computer.

Method 3. Run Rebuild Data Utility Tool

Before beginning this process, make sure to create a backup of your company file. This will help you prevent data loss if something goes wrong during the rebuilding process.

  • Head forward to the File menu, and then select the Utilities option from the drop-down menu.
Click on Rebuild Data
  • Click on Rebuild Data, followed by a click on OK.
click on OK
  • Once the process is complete, you will receive a prompt.

Once you’ve completed the aforementioned steps, attempt to repeat the task that caused the QuickBooks error C 387. If you are still encountering the error, don’t panic and execute the next method.

Method 4. Refresh the System & Create Invoices

Let’s look at the steps you can follow to refresh the system and create invoices on your workstation to fix the QuickBooks error code C 387.

  1. On your QuickBooks desktop account, head to the Customers menu and choose Create Invoices.
  2. Click on the Template option and add customer, item, and amount details.
  3. Then, click on the Save option and select the Delete tab.
  4. At last, click on the OK option, and then you are all good to go.

Ending Note

After completing the aforementioned method, we have now reached the conclusion section of our article. So, we hope the above methods will help you resolve Quickbooks error C 387. However, if you are still unable to resolve the error or do not require professional assistance regarding any errors with the QuickBooks software, we recommend reaching out to our QuickBooks technical support team. Our team comprises well-trained and experienced technicians who possess extensive knowledge of the QuickBooks software, enabling you to use it smoothly and efficiently without encountering any technical issues. Get in touch with our experts right away!

Author Profile

Mike Jason is a seasoned financial advisor and certified QuickBooks expert with over 15 years of experience. He enjoys sharing his insights and knowledge by writing articles and content on a variety of topics. He is passionate about helping individuals and businesses achieve their financial goals by helping them use accounting software smoothly and efficiently, helping them make better-informed decisions for long-term success.